REFUND: UPDATE: 13/04/2018
We appreciate the refund process should have been a very straight forward process. HOWEVER within hours of cancelling Silverstone & issuing the email numerous customers raised unauthorized transactions claims with there card providers and PAYPAL.
In doing so, such false claims have made a very simple refund process a very time consuming frustrating task due to PayPal and the merchant provider having to investigate these false claims on an individual basis which can take 21 days per case !! We have worked tirelessly to resolve this as quickly as possible and we apologies to those customers whom have shown great support and patience.
Today (13/04/2018) after a conversation with our advisers and PayPal the conclusion is to ask customers to raise a dispute with your card issuer or PayPal (should you not have already done so) and in doing this will allow us to refund you within a much quicker time period rather than waiting for these false and malicious claims to be proven wrong.
The company will be taking legal action against these individuals that have made false and fraudulent claims of fraud in due course.
Again we would like to thank our supportive and patient customers in relation to this matter.
Had a day with Chris and the team at Snetterton today the experience and way everything was done is fantastic. 30 minutes session private tutoring was all in the price. I've done track days with other companies and none will give you the experience these guys do book your day asap you will not be disappointed it will be a day you will never forget.
Had an awesome day with these guys today. Best track day I have ever been on. Loads of track time also. Hired a bike of major track bike hire. Very helpful. They looked after us exceptionally well. All in all 10/10 . Free tuition also. Highly recommend to go and book with these guys if your considering a track day.
Booking into your first Trackday can be a daunting experience and can seem quite intimidating. However our experienced and welcoming team will be with you every step of the way therefore if you require some advice or reassurances before, during or after any of our events please get in touch. As a team "Provision" will support and offer advice on any questions you may have. Which group do I book into? Is my bike eligible? Am I good enough? Do I need a licence? Can I get some instruction? Please do not hesitate to get in touch with us at any point. With our experienced team we have all attended numerous Trackday events over the years and will be able to answer any questions you have as well support you throughout the event. We hope to see you on one of our Trackdays in the near future: Chris Downs (Provision Co-ordinator)
One 2 One Tuition from some of the most experiences races around
Fancy improving your riding skills? Wanting to know how to go faster, safer? Not sure about gear patterns or circuit lines? Then look no further than our One 2 One tuition from some of the sports well know motorcycle racer. Steve Parrish and Danny Webb to name a few. Please get intouch to book prior to any event. firstname.lastname@example.org